30 MIN WEBINAR | On Demand
On Demand30 MIN WEBINAR
How Measuring Call Quality Leads to Better CX
Learn how to reduce customer complaints and improve the ROI of your communications spend by measuring the call experience.
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We’ll talk about:
- The challenges organizations currently face around measuring the quality of their communications
- The most cost-effective strategies to measure and monitor call quality
- Getting ahead of call quality issues before your customers or end users take notice
- Using quality and consumption metrics to improve ROI and hold carriers to account
Who’s Speaking?
Omdia's Diane Myers joins Matt Brown and Pritom Roy from Voxbone's product team to look at some of the voice quality and billing issues facing businesses dealing with carriers – as well as cost-effective solutions to tackle them.
Diane Myers
Omdia
As Omdia's Senior Research Director for VoIP, UC, and IMS, Diane brings more than 20 years of telecom industry expertise to the table. Her specialties include identifying new markets, competitive analysis and go-to-market strategy.
Matt Brown
Voxbone
Voxbone's VP Product Management, Matt is a master innovator and has a deep understanding of the comms space. With a SaaS background in fintech and security, Matt ensures Voxbone's product portfolio stays on the cutting edge.
Pritom Roy
Voxbone
Pritom is the Voxbone product manager responsible for the new Insights platform. He's the go-to guy for anything related to measuring the real-time quality of calls and building UIs that lead to delightful UX for our customers.
